FAQ | Quality Care ER
I thought my son had broken his arm. I knew that the hospital ER would take several hours and I had heard good things about Quality Care so I decided to try them out. We had no wait at all! They took us back immediately and as soon as we were in the room the nurse (Chastin), radiology tech (Jessie), and Dr. Marino came in and started assessing. We were in and out in approximately an hour and a half even with X-rays and splinting. Everyone was extremely kind, respectful, and professional and their great attitude help my son stay calm. Overall it was the best possible experience someone could have in the ER and if we ever need an ER again (which is quite possible with boys), we will return to Quality Care ER!

FAQ’s for Quality Care ER

At Quality Care Emergency Room, we put forth every effort to ensure all of your questions are answered as thoroughly, promptly and accurately as possible. On this page you will find answers to a number of our patients’ most frequently asked questions. If you have further questions that are not addressed here, please do not hesitate to contact us anytime – day or night – at 903-900-5888.


What is the difference between an urgent care clinic, doctor’s offices and a freestanding Emergency Department?

Freestanding emergency departments are very different from urgent care clinics and doctor’s offices. Emergency departments like ours offer a number of advantages and services that an urgent care clinic simply cannot. Services offered by a freestanding emergency room include:

  • Open 24 hours a day.
  • Full range of radiology services, including X-ray, CT, Ultrasound, etc.
  • Radiologist immediately available to read the images and provide reports.
  • Laboratory services necessary to diagnose emergent conditions.
  • Laboratory and radiology test results immediately available to the treating physician.
  • All patients will be seen by a Board Certified Emergency Physician.
  • Registered Nurse always on on premises.
  • Should any patient’s condition require hospital admission, emergency rooms have transfer agreements with hospitals and can be directly admitted to a major hospital.


What types of ailments do the healthcare professionals at Quality Care Emergency Room treat?

The highly qualified and experienced emergency medical team at Quality Care Emergency Room is capable of diagnosing and providing treatment for virtually any illness or injury. We also offer onsite lab services, X-rays, CT scans and ultrasounds. Please visit our services page to view a comprehensive list of the services we provide.


Does Quality Care Emergency Room provide medical treatment and services for infants, toddlers and children?

Absolutely! Our compassionate physicians and medical professionals have extensive training in emergency pediatric medicine, so you can rest assured we have the requisite knowledge and experience to provide you and your child with highly personalized care for virtually any illness or injury requiring emergency treatment.

In addition, our calm, welcoming facility includes rooms specifically designed for pediatric care, which will allow you and your child to experience an unprecedented level of comfort and ease unlike any other emergency department you have experienced.


How is Quality Care Emergency Room different from a regular hospital emergency room

When people think of an emergency department, they often tend to picture a room full of people waiting chaotically – and sometimes for hours on end – to be seen by an overwhelmed physician. When patients come to us they can look forward to a calm, welcoming atmosphere in which they will be examined by our board-certified Emergency physicians and experienced medical staff without delay.

Our freestanding emergency department is open 24/7, which drastically improves and simplifies area residents’ access to timely emergency medical care.


What types of insurance does Quality Care Emergency Room accept?

We welcome most all major insurance plans, such as Blue Cross/Blue Shield, United Healthcare, Humana, Aetna, Cigna and many others. Please give us a call at 903-900-5888 to see if Quality Care Emergency Room is in-network with your insurance provider.

Unfortunately at this time we do not accept Medicare, Medicaid or TriCare.

Click Here for more information on our insurance policies.


What if Quality Care ER is not in my insurance network:

As a resident of Texas, all insurance carriers are required to pay “in network” fees for your emergency medical treatment, regardless of whether Quality Care Emergency Room is “in-network” or “out-of-network.” Should you receive a bill with “out of network” fees added to the bill, please call us at (903-900-5888).


What if I experience troubles with my insurance company?

Texas state law requires insurance carriers to reimburse all patients for emergency room visits, regardless of whether the emergency room is “in-network” or “out-of-network.” We are here to help you from treatment to billing. That being said, if you are experiencing difficulties in dealing with your insurance company, or if your insurance company refuses payment for your emergency medical visit, please call us at 903-900-5888. We will work with them to ensure they handle the claim appropriately. You can also file a grievance report with the Texas Department of Insurance.


What if I do not have insurance?

At Quality Care Emergency Room, we offer competitive cash prices, and will work with you one-on-one to determine if you’re eligible to receive discounted rates through one of the many medical discount programs.  We will also gladly work with you to arrange a payment plan that fits your needs and budget.


When am I expected to pay for treatment?

Unless an alternative payment plan/agreement has been made, all payments are expected at the time of your treatment. We accept all major credit cards and cash. We work with each patient on an individual basis as their care is our number one priority. If you have any questions regarding payment or treatment, please call us at 903-900-5888 prior to visiting our facility.


Is there typically a long wait to see a medical professional?

No, Unlike traditional hospital emergency rooms that may have prolonged wait times, the medical professionals at Quality Care Emergency Department are typically able to examine patients within minutes of your arrival.


What happens if I need to stay in or be transferred to a hospital?

Should you need continued treatment we have the ability to observe and treat patients up to 23 hours.  For prolonged care or other specialist, we have transfer protocol arrangements with area hospitals. We have ambulances and helicopters available to transport you to a hospital of your choice and/or the best hospital that fits your needs.  In most cases we can transfer you directly to an inpatient bed.


What happens if my condition requires additional treatment, surgery or other unforeseeable care?

Should your illness or injury require outpatient continued care, we have relationships with primary care and specialist physicians that we work closely with and will provide referrals and arrange follow-up to ensure continuing care of your medical condition.

Call Quality Care ER